Rezume have been working with our Children’s division for several years, hosting and providing legislative updates to policy. When we were looking for a host for the Adult division, Rezume was the obvious solution. We were able to design a portal with the Rezume team that enables our staff to efficiently access and download out Policies and forms. Rezume send out update emails when we update policy, and have worked with us on improvements such as individualised access levels, passwords and security.

The team at Rezume are responsive, innovative and always available to assist corporately or with staff enquiries.

As we are all used to just getting emails either asking for work or criticising I thought I would break the mould and let you know that I am soooooo impressed with this system – at last a system where we can find everything we need to do our work more effectively without having to ring the world and his wife just to get a form!! I am a happy manager today as I now feel we are catching up with other professional agencies. Thank you.

Rezume offer a comprehensive and professional service. Rezume’s revision of policy and procedure have demonstrated a thorough knowledge of relevant legislation, and attention to detail.

I have worked with Rezume for a number of years and they have been instrumental in developing and maintaining our policy portfolio. They have offered great advice and continue to be innovative in developing new processes to improve and simplify our policies and procedures.

Thank you for all the information we bought from you. It has been really useful and saved me hours of time and the template (and the content of the report following my visit, of course!) has been commented on favourably by an OFSTED inspector!  I suggested to someone I worked with to get your Reg 45 and they are very pleased!!

Monitoring by the independent visitor is of good quality and consistently tests the manager. This provides an independent oversight of the home and is useful in supporting the manager to critically analyse his own practice.

The manager works closely with the independent visitor to the home and acts appropriately on any recommendations made or shortfalls identified. He utilises the reports presented positively, in order to make the necessary improvements.

Challenging behaviour was the accepted term for staff challenging young people in this organisation until Rezume were contracted to undertake Regulation 44 visits. Suddenly it was staff and managers being challenged – to accurately record, evaluate and evidence young people’s involvement in their care. And so the staff ‘kicked off’ as is traditional when challenged. Gradually this behaviour was modified and Ofsted judgements improved in tandem. Systems are now simplified and plans robustly assessed and reviewed due to independent QA at its best from Rezume.

I just wanted to update that we were inspected by Ofsted this week, under the new framework for inspections and have been graded as ‘good’ in all areas.  Thank you so much for the pre-inspection service that I have no doubt contributed to the improvement of our service.

Independent visitors produce detailed monthly reports on all aspects of the service. These are thorough and clear and provide an excellent monitoring tool for the manager. The manager reports that he values the input of the independent visitors and uses their findings to inform improvements in practice and outcomes for the children.