How do you find out what is fact or fiction when you start your journey to opening a residential children’s home? We have pulled together 8 of the burning questions Ofsted feel compelled to answer about opening or running a residential children’s home and what follows are 8 things you need to know when you open a residential children’s home. We hope this post is helpful and dispelling one or two myths.
Ofsted does not prefer any particular size of home.
Under the powers of the Care Standards Act 2000, Ofsted is required to register a children’s home of any size who meet the requirements for registration.
As part of the registration process, the applicant for registration has to demonstrate how they intend to meet the needs of the children they wish to care for, understand the ethos and nature of care to be offered and that this is appropriate in relation to the size of the building and staffing arrangements.
Ofsted supports providers looking for ways to improve the experiences and progress of children.
The Children’s Homes (England) Regulations 2015 encourages providers to continually look for ways to improve the quality of care provided, including the use of research and development.
Ofsted recognises that implementing a new way of working can take time to embed and have a positive impact on the progress and experiences of children and young people.
Ofsted does not wish to stifle innovation and recognises the challenges of trying something new.
Inspectors will want to understand why a provider has chosen a new model of practice, what impact they anticipate it will have, and how they will evaluate success.
3. Admission of children and young people
Admitting a child or young person with ‘difficult’ behaviour does not affect inspection judgements.
Children’s homes care for some of the most damaged and vulnerable young people who present many challenges.
Ofsted knows that some children’s behaviour may fluctuate as they become more settled or start dealing with traumatic events and memories; they recognise that this takes time.
Ofsted also knows that needs, not previously identified, emerge as a child settles into a home.
We understand there is a view that the admission of a child with ‘difficult’ behaviour will affect the Ofsted judgement. It is not the case. Providers should know whose needs they can meet and only accept those young people whose needs can be achieved.
Managers and staff should be able to explain to inspectors the nature of the behaviour of the children they care for and the underlying reason for this, how they are addressing these needs and what changes they have made to care plans to take into account any new or emerging needs. It is about progress and experiences – where children are new to the home; they will be looking at the quality of their experience.
If a provider can demonstrate that they can meet the needs of the children placed there, that care planning is robust and children are making progress and having positive experiences, this will not adversely affect the judgement at Inspection.
4. Preferred models
Ofsted does not ‘prefer’ any models of practice.
Ofsted does not have a preference for any research-based practice, care planning models, recording systems or methods of restraint.
Ofsted does not condone or support any method of restraint that inflicts pain or any care arrangement that is abusive or emotionally harmful.
Where providers have adopted a particular practice, inspectors will want to understand why, what impact it has on the progress and experience of children and that staff have received proper support, training and guidance. Inspectors will want to see evidence of this in practice.
Ofsted does not expect providers to hold ‘folders for Ofsted’ – just the records required in regulation.
The inspection framework introduced in April 2015 encourages inspectors to talk to providers, managers, staff, professionals and children to gather the majority of evidence.
Inspectors encourage managers to show their ‘best evidence’, which demonstrates that their work is making a difference in the progress and experience of children. Records are only one aspect of the practice.
Inspectors will want to see some records to support the inspection process and, on occasion, to confirm what they have been told.
Providers should create recording systems, which comply with regulations and are effective in practice for their home.
6. Making complaints
If a provider makes a complaint, it will not adversely affect their next inspection judgement.
Ofsted has a published complaints process, the first stage of which is to try to resolve any concerns informally and amicably.
Ofsted receives very few formal complaints about social care inspections. Complaints are thoroughly investigated, and where we have made a mistake, we apologise and try to put things right.
Our complaints process is open and transparent, with cases escalated to internal review also considered by a scrutiny panel that includes an external sector representative.
If a provider makes a complaint, this will not adversely affect the judgement at the next Inspection. Complaints can help us to learn and improve our practice.
There are no quotas of inspection judgements.
Each Inspection is an event in its own right, and inspectors judge each individual home based on the practice they see and the progress and experiences of children. There are no ‘quotas’ of judgements regionally or nationally, and there are no rewards or incentives for inspectors to make specific judgements. Outstanding
8. You can be judged outstanding at your first Inspection.
There are no rules that state you cannot be outstanding at your first Inspection as a children’s home. Where practice and the progress and experiences of children meet the criteria for outstanding, then this is the judgement the inspector will make.