Supported accommodation can be vital for young people who need a safe and supportive environment. However, ensuring that the Quality of Support provided in these settings is of the highest standard is essential. A raft of legislation and regulation has been introduced for this purpose. This is where the Quality of Support Review, a requirement of Regulation 32 of the Supported Accommodation Regulations 2023, comes in. This blog post will explore why the Regulation 32 Quality of Support review is required and the key points for completing it.

Why is Regulation 32 Quality of Support Review Required?

Regulation 32 is included in the Supported Accommodation Regulations 2023, which focuses on reviewing and monitoring supported accommodation undertakings. It requires the registered person to undertake a review that focuses on the quality of support provided by the service and the experiences of young people living in each of the provider’s settings. The review should look at the impact the support has on outcomes and improvements for the young people it supports.

The Quality of Support review aims to ensure that the young people in supported accommodation receive the best care and support. It is also a way for providers to identify areas of strength and potential weakness in the service’s support, which will be captured in the written report. The report should identify any actions required for the next six months of delivery within the service, including any specific measures to individual settings, if appropriate, and how those actions will be addressed. The whole review process and the resulting report should be used as a tool for continuous service improvement.

 

Regulation 32 Quality of Care Review

 

 

Key Points for Completing the Regulation 32 Quality of Support Review

1. Focus on the quality of support provided: The review should focus on the quality of support offered by the service and the experiences of young people living in each of the provider’s settings. This includes looking at the support’s impact on outcomes and improvements for young people.

2. Generate a report every six months: The processes the registered person puts in place to enable such a review should allow for a report to be generated at least once every six months. This report should be sent within 28 days of completion to Ofsted and the accommodating authority of all young people in the service who are looked after children or care leavers.

3. Consider feedback and evidence from all settings: The review must be robust and consider feedback and evidence from all settings under the provider’s registration.

4. Decide what each review should focus on: The registered person is responsible for deciding what each review should focus on based on the specific circumstances of the service at that particular time and any areas of high risk to the young people in the service, considering any settings that are designed or tailored to support a cohort with specific needs. It must, however, capture the requirements as outlined in Regulation 32.

5. Involve young people in the review process: They should be involved in the review process to ensure that their experiences and feedback are considered. This can be done through surveys, focus groups, or one-on-one interviews.

6. Identify areas of strength and weakness: The review should identify areas of strength and weakness in the service’s support. This will help providers make improvements and ensure that the young people in their care receive the best possible support.

7. Develop an action plan: The written report should identify any actions required for the next six months of delivery within the service, including any specific actions to individual settings, if appropriate, and how those actions will be addressed. The whole review process and the resulting report should be used as a tool for continuous service improvement.

8. Ensure you include the specific requirements of Regulation 32:

Regulation 32 – Quality of Support Review

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review (“a quality of support review”) at least once every six months, which must take into account—

(1)(a)  the views of children, including any feedback and complaints received;

(b)  feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

(c)  feedback from each child’s accommodating authority, staff and any relevant persons;

(d) any relevant research and developments in relation to the way in which the needs of children are best met.

(2) After completing a quality of support review, the registered person must produce a written report setting out the actions the registered person intends to take as a result of that quality of support review.

(3) The registered person must provide a copy of the review report to the CIECSS within 28 days beginning with the day on which the report is completed, and make a copy of it available on request to each child’s accommodating authority.

In conclusion, Regulation 32 Quality of Support Review must ensure that young people in supported accommodation receive the best care and support. Providers must undertake a review every six months, focusing on the quality of support provided, and involve young people in the process. The review should identify areas of strength and weakness and develop an action plan for continuous service improvement. By following these key points, providers can ensure that they are meeting the needs of the young people in their care and providing a safe and supportive environment for them to thrive.