TERMS AND CONDITIONS

1. OVERVIEW

1.1. This website is operated by Rezume UK Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Rezume UK Ltd. Rezume UK Ltd offers this website, including information, tools and services available from this site to you, the user, conditioned upon your acceptance of terms, conditions, policies and notices stated here.
1.2. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein or available by hyperlink. These Terms of Service apply to users of the site, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.
1.3. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
1.4. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1.5. Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

2. ONLINE STORE TERMS

2.1. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
2.2. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
2.3. You must not transmit any worms or viruses or any code of a destructive nature.
2.4. A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. GENERAL CONDITIONS

3.1. We reserve the right to refuse service to anyone for any reason at any time.
3.2. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
3.3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
3.4. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

4. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

4.1. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
4.2. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

5. MODIFICATIONS TO THE SERVICE AND PRICES

5.1. Prices for our products are subject to change without notice.
5.2. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
5.3. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.

6. PRODUCTS OR SERVICES (IF APPLICABLE)

6.1. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
6.2. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
6.3. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. Descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
6.4. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

7. ACCURACY OF BILLING AND ACCOUNT INFORMATION

7.1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or order. These restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the same billing or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
7.2. You agree to provide current, complete and accurate purchase and account information for purchases made at our store. You agree to promptly update your account and other information, including your email address and PayPal/credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
7.3. For more detail, please review our Returns Policy.

8. OPTIONAL TOOLS

8.1. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
8.2. You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
8.3. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
8.4. We may also, in the future, offer new services or features through the website (including, the release of new tools and resources). Such new features or services shall also be subject to these Terms of Service.

9. THIRD-PARTY LINKS

9.1. Certain content, products and services available via our Service may include materials from third parties.
9.2. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant. We will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third parties.
9.3. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party’s policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

10. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

10.1. If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
10.2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
10.3. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

11. PERSONAL INFORMATION

11.1. Your submission of personal information through the store is governed by our Privacy Policy.

12. ERRORS, INACCURACIES AND OMISSIONS

12.1. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
12.2. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that information in the Service or on any related website has been modified or updated.

13. PROHIBITED USES

13.1. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

14.1. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
14.2. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
14.3. You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.
14.4. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
14.5. In no case shall Rezume UK Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

15. INDEMNIFICATION

15.1. You agree to indemnify, defend and hold harmless Rezume UK Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

16. SEVERABILITY

16.1. If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

17. TERMINATION

17.1. The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.
17.2. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
17.3. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for amounts due up to and including the date of termination; or accordingly may deny you access to our Services (or any part thereof).

18. ENTIRE AGREEMENT

18.1. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
18.2. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any previous versions of the Terms of Service).
18.3. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

19. GOVERNING LAW

19.1. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

20. CHANGES TO TERMS OF SERVICE

20.1. You can review the most current version of the Terms of Service at any time at this page.
20.2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

21. CONTACT INFORMATION

21.1. Questions about the Terms of Service should be sent to us at info@rezume.co.uk.

22. PRIVACY POLICY

22.1. Introduction
22.1.1. This privacy policy sets out how Rezume UK Ltd (‘Rezume’) uses and protects any information that you give Rezume when you use this website. Rezume is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. By using this website, you signify your agreement to Rezume Privacy Policy. If you do not agree with this policy, please do not use this website. Your continued use of Rezume’s website following the posting of changes to this Privacy Policy will mean that you accept those changes. Rezume may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.
22.2. Rezume’s websites
22.2.1. www.rezume.co.uk: Primary website, which also includes an online shop and a Blog.
22.2.2. www.onrezume.org: Website for policies and online shop
22.2.3. www.rezume.uk: Website for policies and notifications
22.2.4. www.scentime.com: Online training portal
22.3. Financial information
22.3.1. We do not store any financial data, such as credit card or bank account details. These are handled securely and separately by our payment processors PayPal and NatWest Bank Plc.
22.4. What we collect
22.4.1. Privacy is a serious matter for Rezume. To process your request, we must know basic contact information such as your full name, address, email address, and method of payment. Required information is kept internally and is never shared with third parties.
22.5. What we do with the information we gather
22.5.1. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
22.5.2. Internal record keeping.
22.5.3. We may use the information to improve our products and services.
22.5.4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
22.5.5. We may use the information to customise the website according to your interests.
22.6. Security
22.6.1. We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
22.7. How we use cookies
22.7.1. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.
22.7.2. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
22.7.3. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
22.8. Links to other websites
22.8.1. Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
22.9. Controlling your personal information
22.9.1. You may request details of personal information which we hold about you under the Data Protection Act 2018 and General Data Protection Regulation (GDPR). A small fee will be payable. If you would like a copy of the information held on you, please write to Rezume. If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
22.9.2. If you wish to cease being a registered user of Rezume Websites
22.9.3. If you no longer want to remain a registered user of Rezume Websites, please let us know by sending an email to info@onrezume.org, and your details will be promptly removed from our database.

23. WEBSITES TERMS OF USE
23.1. The contents of Rezume’s websites are for your general information and use only. They are subject to change without notice. Rezume does not warrant: (1) The information in Rezume’s website will be constantly available, or available at all; or (2) The information in these websites is complete, true, accurate, up-to-date, or non-misleading. You acknowledge that such information and materials may contain inaccuracies or errors and Rezume expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
23.2. Your use of any information or materials on this website is entirely at your own risk, for which Rezume shall not be liable. It shall be your responsibility to ensure any products, services or information available through this website meet your specific requirements.
23.3. This website contains material which is owned by or licensed to Rezume. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
23.4. Unauthorised use of this website may give rise to a claim for damages or be a criminal offence.
23.5. From time to time Rezume websites may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that Rezume endorse the website(s). Rezume has no responsibility for the content of the linked website(s).
23.6. These Terms of Use are governed by the Law of England and Wales and are subject to the exclusive jurisdiction of the Courts of England and Wales.

24. LICENCE AGREEMENT
24.1. In this licence agreement,
24.1.1. Rezume means Rezume UK Limited a company registered in England and Wales under Company Number 06584898 and whose registered address is at 44 High Street New Romney Kent TN21 8BZ.
24.1.2. Customer is the buyer as specified in the invoice and account information.
24.1.3. Term means agreement for the provision of digital document downloads by Rezume.
24.2. AN AGREEMENT is made on the purchase of Rezume Digital Products between Rezume and the purchasing Customer subject to the following terms and conditions.
24.3. IT IS AGREED as follows:
24.3.1. By purchasing a digital download or package from us, you have bought an exclusive license that permits you to use our content in a variety of ways in your own business.
24.3.2. One important rule to follow is that you may NOT sell the product or give away to a third-party with the view to them using the product within their organisation.
24.3.3. If you like what we’ve created and you’d like to share our work with your business colleagues, please direct them to the website www.rezume.co.uk.
24.3.4. Please review the license terms below, and if you have any questions or if you are unsure of something, please contact us.
24.4. Your License to Our Digital Product or Package Allows You to:
24.4.1. Edit the content, add to the material for personal use or use in your business only.
24.4.2. Put your name and business name on the content for business use only.
24.4.3. Add your business logo and change the document colours.
24.5. Your License to Our Package/Program Does NOT Allow You to:
24.5.1. Sell or give away the package or program you have purchased from us.
24.5.2. Claim copyright or ownership of the downloaded content.
24.5.3. Your customers or clients may not give away or sell the content.
24.5.4. You may not give away or sell your license to this content.
24.5.5. You may not give away or sell resell rights or master resell rights.
24.5.6. You may not transfer the rights you have to your Customer or clients.
24.5.7. These terms are subject to change. It is your responsibility to check the current Terms before you use this product/program/content in any way.
24.6. Refund Policy
24.6.1. Since Rezume is offering non-tangible irrevocable goods, we do not issue refunds once the order is accomplished and the product has been downloaded. As a customer, you are responsible for understanding this upon purchasing any item at our websites. However, we realise that exceptional circumstance can take place concerning the character of the product we supply. Therefore, we honour requests for the refund on the following reasons:
24.6.2. non-delivery of the product: due to some mailing issues of your email provider or your mail server you might not receive a delivery email from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to Rezume in writing within seven days from the order placing date. Otherwise, the product will be considered received and downloaded.
24.6.3. Download and unzipping issues: it may happen that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to Rezume within seven days. If you do not contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a ‘download issue’ reason. Failure to receive assistance for downloading or unzipping within seven days may result in a refund decline.
24.6.4. Major defects: although the products are quality assured before release, unexpected errors may occur. Such issues must be submitted for Rezume’s attention. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the Customer in full without any compensations or reimbursements. Or at the Customer’s choice, replacement of the product of the same or around the equal value can be offered.
24.6.5. Product not-as-described: such issues should be reported to Rezume within seven days from the date of the purchase. Clear evidence must be provided, proving that the purchased product is not as it is described on the website. Complaints which are based merely on the Customer’s false expectations or wishes are not honoured.
24.6.6. For the provision of policies, the Customer has the right to cancel the order within seven days of their contract with Rezume, or seven days of receipt of the goods (whichever is the longer). If the Customer does cancel their order, they will have their payment returned. The Customer must confirm that they have deleted the downloaded files beyond recovery. For the provision of training, no refund will be made when the training has been marked as complete, and the certificate has been issued.

25. LIABILITY

25.1. In no event shall Rezume (or its employees) be held liable for any direct, indirect, consequential, special and exemplary damages, or any damages whatsoever, stemming from the use or performance of any information, products and services provided through Rezume’s website, even if this website has been advised of the possibility of such damages. Although Rezume does its best to maintain the information, products and services it offers on the websites, it cannot be held responsible for any mistakes, faults, lost profits or other consequential damages arising from the use of Rezume products.

26. UNAUTHORISED RESALE OR DISTRIBUTION OF PRODUCTS
26.1. Rezume does not allow the unauthorised resale or distribution of products (or modifications of products unless described above) and will pursue any means necessary to prevent it. This includes contact from a solicitor, an abuse report to your web host and charges filed with local authorities, and agencies in any jurisdictions. Rezume products are protected under copyright laws worldwide.