Testimonials 2018-11-24T12:51:42+00:00

Mock Inspections and Service Improvement

Having had our first Ofsted inspection and been classified as Inadequate we were issued with a number of Compliance notices to meet and then we found “Rezume”.

From the first phone call, Rezume has guided us through every step. We just wanted to say a really sincere thank you for all the help, support and guidance that you have given to us over the past few weeks –  it has been informative, professional and invaluable. We look forward to continuing a long and happy working relationship with you.

Georgina Puttock, Ambient House

I just wanted to update that we were inspected by Ofsted this week, under the new framework for inspections and have been graded as ‘good’ in all areas.  Thank you so much for the pre-inspection service that I have no doubt contributed to the improvement of our service.

Hayley Cowmeadows, Manager, Fairways Residential Care

Thank you again for your help, I know we are paying for it but it is bloody worth it in my eyes.

TS, Director, Children's Home, Walsall

If you are looking for sector knowledge, enthusiasm for the task and considered advice you should be contacting Rezume. As a small provider operating Foster and children’s Residential provisions since 2007 there have inevitably been occasions when some expert remedial action has been urgently required- in one instance Rezume came in at short notice and assisted in obtaining a much improved OFSTED grading within the space of 7 days intensive work and staff coaching. I have also found Rezume to be skilful in general consultation, training and advice for management – so much so that Rezume are now on a general retainer for the Residential Management team. Attention to detail is good and we find that this type of diligence produces excellent dividends in achieving quality care.

SR, Children's Home Provider, Kent

Hi All, Please be advised that OFSTED visited today, and they have lifted the caution.  The enforcement Inspector was very impressed with the work that had been done in such a short period of time and said we would go back now to regular inspection schedules.  All actions MET!!

Operations Director, Children's Home, South East

Thank you so much for this (Mock Inspection) report.

JH, Executive Head of Education, Children's Home, Wiltshire

Rezume have supported us over the past three years keeping us on track and up to date with legislative requirements, developing our service and generally being Inspection Ready. We have found their input and support invaluable and their commitment to promoting our service has been undertaken with professionalism and integrity.

Teresa Scarlett, Director, Chrysalis Residential Family Assessment Centre

Inception to outstanding 1 year. The standards of care, support, supervision and security on offer represent the best practice we have seen concerning the reception and assessment of newly arrived children.

Children's Commissioner, Reception Centre, South East

Rezume made big promises to me about how they could rapidly turn the services around and they delivered as promised! Well done to both you and the team who supported through this process.

MN, Operations Director, Children's Home Provider, London

It is a fact that these sorts of results don’t just happen by magic! They demand the input of innovative, intuitive and inspired leaders who can turn a negative into a positive and who can ‘make it happen’ by leading from the front.

Head of operations, Children's Home, South East

Just to let you know that Ofsted again upheld the representations and withdrew their NOC. Thank you for your support during this horrendous time it has been invaluable.

JK, Children's Home Provider, South West

You provided us with a mock inspection of our previous service last summer.  I did find this a very helpful process and has resulted in several improvements to our service provision. 

HC, Residential Family Centre, Southampton

The manager is working hard on your suggestions from your visit which was so helpful.

SH, Children's Home Provider, South West

Policies and Procedures

Rezume have been working with our Children’s division for several years, hosting and providing legislative updates to policy. When we were looking for a host for the Adult division, Rezume was the obvious solution. We were able to design a portal with the Rezume team that enables our staff to efficiently access and download out Policies and forms. Rezume send out update emails when we update policy, and have worked with us on improvements such as individualised access levels, passwords and security.

The team at Rezume are responsive, innovative and always available to assist corporately or with staff enquiries.

Victoria O'Meara, Director of Quality, CareTech Community Services

We are still awaiting Ofsted registration, but thanks to you and Rezume we are ready for them!

Clare Johnson , ASC Care Ltd

As we are all used to just getting emails either asking for work or criticising I thought I would break the mould and let you know that I am soooooo impressed with this system – at last a system where we can find everything we need to do our work more effectively without having to ring the world and his wife just to get a form!! I am a happy manager today as I now feel we are catching up with other professional agencies.

RC, Registered Home Manager, National Care Provider, Hertfordshire

The forms and guidance have been a great help.

Clare Johnson, ASC Care Ltd

I have thoroughly enjoyed having my Rezume membership. I would like to to thank you very much for such an informative, helpful and current research.

Chelsea Shapcott

Rezume keeps us up to date with regulations, provides policies forms and templates all in one place with easy access. Providing a fast response to help us with any queries, and we love the Hotspots – as we are proactive in changing our systems as a result rather than reactive.

Diane Cain, Managing Director, U5 Social Care

Rezume offer a comprehensive and professional service. Rezume’s revision of policy and procedure have demonstrated a thorough knowledge of relevant legislation, and attention to detail.

Teresa Scarlett, Responsible Individual, Chrysalis Residential Family Assessment Centre

I have worked with Rezume for a number of years and they have been instrumental in developing and maintaining our policy portfolio. They have offered great advice and continue to be innovative in developing new processes to improve and simplify our policies and procedures.

Graham Lewis, CareTech, Director of Quality

have already been through the policy manual draft with all my service managers and locality managers and they are very pleased with the outcome.

Regional Director , Wales

Hi, Very helpful staff- taking step by step- being very patient and kind and not losing any temper with people like us who not very update with new IT systems. Thank You.

ML, Manager, Children's Home, London

Regulation 44 Visits

Challenging behaviour was the accepted term for staff challenging young people in this organisation until Rezume were contracted to undertake Regulation 44 visits. Suddenly it was staff and managers being challenged – to accurately record, evaluate and evidence young people’s involvement in their care. And so the staff ‘kicked off’ as is traditional when challenged. Gradually this behaviour was modified and Ofsted judgements improved in tandem. Systems are now simplified and plans robustly assessed and reviewed due to independent QA at its best from Rezume.

Lou Elgilany, Responsible Individual, Plus 1 Care

The manager works closely with the independent visitor to the home and acts appropriately on any recommendations made or shortfalls identified.

Ofsted Inspector, South East

External monitoring visits take place at least monthly and involve young people. Reports demonstrate an appropriate level of challenge and actions are identified to further improve the service. The senior leadership team act on recommendations set promptly. For example, staff members are now more familiar with the statement of purpose document.

Ofsted Inspector, East Sussex

Managers complete action plans as a result of these reports and these outline how shortfalls have been addressed and the timescales involved. This is an effective monitoring system which underpins internal quality assurance systems.

Ofsted Inspector, Devon

Monitoring by the independent visitor is of good quality and consistently tests the manager. This provides an independent oversight of the home and is useful in supporting the manager to critically analyse his own practice.

Ofsted Inspector, Somerset

Independent visitors produce detailed monthly reports on all aspects of the service. These are thorough and clear and provide an excellent monitoring tool for the manager. The manager reports that he values the input of the independent visitors and uses their findings to inform improvements in practice and outcomes for the children.

Ofsted Inspector, Milton Keynes

More recently, managers have responded to recommendations made by the independent visitor. Examples of this include challenging the local authority for not providing independent return interviews when the young people go missing.

Ofsted Inspector, Hampshire

An independent visitor, who provides a report to the manager and regulator identifying areas of good practice as well as areas for further development, undertakes external monitoring of the home.

Ofsted Inspector, Lancashire

The newly appointed manager and responsible individual are increasingly aware of the issues within the home and they have utilised the visitor, in line with regulation 44, who has drawn up a comprehensive action plan. The home’s manager is using this tool to prioritise the areas for development.

Ofsted Inspector, Aylesbury

We have found Rezume’s services to be undertaken in a professional and non-intrusive way, with integrity and attention to detail at the heart of their service.  I would recommend their services for any care provision wishing to ensure compliance to statutory regulation.

Teresa Scarlett, Chrysalis

There is an independent organisation which carries out these visits and the reports are now more thorough, clearly outlining strengths and shortfalls and including comments from young people, parents and other professionals.

Ofsted Inspector, Kent

Ofsted and the Organisation are very pleased with the quality of the reports.

Special School, Director of Care, Kent

Rezume’s revised Regulation 44 visit report format is specific, informative, detailed, insightful, thought-provoking and progressive. It covers the salient specific points and is creatively outcome focused.

MB, Ofsted Inspector, Kent

External monthly visits highlight shortfalls and act as a strong mechanism to identify actions to improve the services in the interests of the children.

Ofsted Inspector, South East

The registered manager has a good awareness of the strengths and weaknesses of the home, and there is regular scrutiny from the independent visitor into the performance of the team.

Ofsted Inspector, Milton Keynes

Many thanks for your work in improving [name] House in the last months.

Mihai Batky, Social Worker, Greenwich Children's Services

Effective internal and external monitoring systems ensure that the service continues to provide a good standard of care.

Ofsted, Lancashire