Mock Inspections and Service Improvement
Having had our first Ofsted inspection and been classified as Inadequate we were issued with a number of Compliance notices to meet and then we found “Rezume”.
From the first phone call, Rezume has guided us through every step. We just wanted to say a really sincere thank you for all the help, support and guidance that you have given to us over the past few weeks – it has been informative, professional and invaluable. We look forward to continuing a long and happy working relationship with you.
I just wanted to update that we were inspected by Ofsted this week, under the new framework for inspections and have been graded as ‘good’ in all areas. Thank you so much for the pre-inspection service that I have no doubt contributed to the improvement of our service.
Thank you again for your help, I know we are paying for it but it is bloody worth it in my eyes.
If you are looking for sector knowledge, enthusiasm for the task and considered advice you should be contacting Rezume. As a small provider operating Foster and children’s Residential provisions since 2007 there have inevitably been occasions when some expert remedial action has been urgently required- in one instance Rezume came in at short notice and assisted in obtaining a much improved OFSTED grading within the space of 7 days intensive work and staff coaching. I have also found Rezume to be skilful in general consultation, training and advice for management – so much so that Rezume are now on a general retainer for the Residential Management team. Attention to detail is good and we find that this type of diligence produces excellent dividends in achieving quality care.
Hi All, Please be advised that OFSTED visited today, and they have lifted the caution. The enforcement Inspector was very impressed with the work that had been done in such a short period of time and said we would go back now to regular inspection schedules. All actions MET!!
Thank you so much for this (Mock Inspection) report.
Rezume have supported us over the past three years keeping us on track and up to date with legislative requirements, developing our service and generally being Inspection Ready. We have found their input and support invaluable and their commitment to promoting our service has been undertaken with professionalism and integrity.
Inception to outstanding 1 year. The standards of care, support, supervision and security on offer represent the best practice we have seen concerning the reception and assessment of newly arrived children.
Rezume made big promises to me about how they could rapidly turn the services around and they delivered as promised! Well done to both you and the team who supported through this process.
It is a fact that these sorts of results don’t just happen by magic! They demand the input of innovative, intuitive and inspired leaders who can turn a negative into a positive and who can ‘make it happen’ by leading from the front.
Just to let you know that Ofsted again upheld the representations and withdrew their NOC. Thank you for your support during this horrendous time it has been invaluable.
You provided us with a mock inspection of our previous service last summer. I did find this a very helpful process and has resulted in several improvements to our service provision.
The manager is working hard on your suggestions from your visit which was so helpful.
Policies and Procedures
Rezume have been working with our Children’s division for several years, hosting and providing legislative updates to policy. When we were looking for a host for the Adult division, Rezume was the obvious solution. We were able to design a portal with the Rezume team that enables our staff to efficiently access and download out Policies and forms. Rezume send out update emails when we update policy, and have worked with us on improvements such as individualised access levels, passwords and security.
The team at Rezume are responsive, innovative and always available to assist corporately or with staff enquiries.
We are still awaiting Ofsted registration, but thanks to you and Rezume we are ready for them!
As we are all used to just getting emails either asking for work or criticising I thought I would break the mould and let you know that I am soooooo impressed with this system – at last a system where we can find everything we need to do our work more effectively without having to ring the world and his wife just to get a form!! I am a happy manager today as I now feel we are catching up with other professional agencies.
The forms and guidance have been a great help.
I have thoroughly enjoyed having my Rezume membership. I would like to to thank you very much for such an informative, helpful and current research.
Rezume keeps us up to date with regulations, provides policies forms and templates all in one place with easy access. Providing a fast response to help us with any queries, and we love the Hotspots – as we are proactive in changing our systems as a result rather than reactive.
Rezume offer a comprehensive and professional service. Rezume’s revision of policy and procedure have demonstrated a thorough knowledge of relevant legislation, and attention to detail.
I have worked with Rezume for a number of years and they have been instrumental in developing and maintaining our policy portfolio. They have offered great advice and continue to be innovative in developing new processes to improve and simplify our policies and procedures.
have already been through the policy manual draft with all my service managers and locality managers and they are very pleased with the outcome.
Hi, Very helpful staff- taking step by step- being very patient and kind and not losing any temper with people like us who not very update with new IT systems. Thank You.
Regulation 44 Visits
Challenging behaviour was the accepted term for staff challenging young people in this organisation until Rezume were contracted to undertake Regulation 44 visits. Suddenly it was staff and managers being challenged – to accurately record, evaluate and evidence young people’s involvement in their care. And so the staff ‘kicked off’ as is traditional when challenged. Gradually this behaviour was modified and Ofsted judgements improved in tandem. Systems are now simplified and plans robustly assessed and reviewed due to independent QA at its best from Rezume.
The manager works closely with the independent visitor to the home and acts appropriately on any recommendations made or shortfalls identified.
External monitoring visits take place at least monthly and involve young people. Reports demonstrate an appropriate level of challenge and actions are identified to further improve the service. The senior leadership team act on recommendations set promptly. For example, staff members are now more familiar with the statement of purpose document.
Managers complete action plans as a result of these reports and these outline how shortfalls have been addressed and the timescales involved. This is an effective monitoring system which underpins internal quality assurance systems.
Monitoring by the independent visitor is of good quality and consistently tests the manager. This provides an independent oversight of the home and is useful in supporting the manager to critically analyse his own practice.
Independent visitors produce detailed monthly reports on all aspects of the service. These are thorough and clear and provide an excellent monitoring tool for the manager. The manager reports that he values the input of the independent visitors and uses their findings to inform improvements in practice and outcomes for the children.
More recently, managers have responded to recommendations made by the independent visitor. Examples of this include challenging the local authority for not providing independent return interviews when the young people go missing.
An independent visitor, who provides a report to the manager and regulator identifying areas of good practice as well as areas for further development, undertakes external monitoring of the home.
The newly appointed manager and responsible individual are increasingly aware of the issues within the home and they have utilised the visitor, in line with regulation 44, who has drawn up a comprehensive action plan. The home’s manager is using this tool to prioritise the areas for development.
We have found Rezume’s services to be undertaken in a professional and non-intrusive way, with integrity and attention to detail at the heart of their service. I would recommend their services for any care provision wishing to ensure compliance to statutory regulation.
There is an independent organisation which carries out these visits and the reports are now more thorough, clearly outlining strengths and shortfalls and including comments from young people, parents and other professionals.
Ofsted and the Organisation are very pleased with the quality of the reports.
Rezume’s revised Regulation 44 visit report format is specific, informative, detailed, insightful, thought-provoking and progressive. It covers the salient specific points and is creatively outcome focused.
External monthly visits highlight shortfalls and act as a strong mechanism to identify actions to improve the services in the interests of the children.
The registered manager has a good awareness of the strengths and weaknesses of the home, and there is regular scrutiny from the independent visitor into the performance of the team.
Many thanks for your work in improving [name] House in the last months.
Effective internal and external monitoring systems ensure that the service continues to provide a good standard of care.